SOP 251: Create an Email Alias in Google Workspace
Create alternate email addresses for users to receive emails using additional usernames with the same domain.
Last Updated / Reviewed: 02/06/2025
Execution Time: 5 minutes
🚀 Goal: To create an alternate email address (alias) for a user in Google Workspace.
🤞 Ideal Outcome: Users can receive emails sent to their new alias address, giving them an additional way to receive email.
🤔 Why this is important: Email aliases allow users to have multiple email addresses without needing separate mailboxes, helping to organize and manage communications more effectively.
🧐 Where this is done In the Google Workspace Admin console
🗓️ When this is done: When a user needs an additional email address for their account.
👨 Who does this: Google Workspace administrators.
__⚠️Prerequisites or requirements: __You will need admin access to Google Workspace
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Creating an Email Alias
01▸ Sign in to the Google Workspace Admin console at admin.google.com.
02▸ In the Admin console, in the “Users” section, click on "Create an alternate email address".
03▸ In the pop-up, enter the name of the user who needs the alias. And then click “Proceed”.
04▸ "User Information" will now be displayed.
05▸ Enter the desired username for the alias (the part before the @ symbol), and if you have multiple domains, select the domain on the dropdown. For example, enter “info” for info@yourdomain.com and then select the domain.
Note: The domain will automatically be added based on your organization's domain settings.
06▸ Click "Save" to create the alias.
Important: It may take up to 24 hours before the user begins receiving emails sent to the new alias address.
Verifying the Email Alias
01▸ Return to the user's account page.
02▸ Click "User Information" again.
03▸ Check under "Email aliases" to confirm that the new alias appears on the list.
04▸ Have the user check that they can receive emails sent to the new alias address after 24 hours.
Note: Users can send emails from their aliases once fully configured. They can select which address to send from in Gmail's compose window.