{"slug":"sop-158-collect-and-manage-customer-reviews-for-google-business-profile","title":"Collect and manage customer reviews for Google Business Profile","tags":["source:clickminded","type:sop","server:clickminded-sop","collect","manage","customer","reviews"],"agent_summary":"SOP 158: Collect and manage customer reviews for Google Business Profile Collect and manage customer reviews to boost your Google Business Profile rankings. __Last Updated / Reviewed:__ 07/28/2024 __E","trigger_phrases":["collect and manage customer reviews for google business profile","how to collect and manage customer reviews for google business profile"],"runnable":false,"markdown":"\r\nSOP 158: Collect and manage customer reviews for Google Business Profile\r\n\r\nCollect and manage customer reviews to boost your Google Business Profile rankings.\r\n\r\n__Last Updated / Reviewed:__ 07/28/2024\r\n\r\n__Execution Time:__ 15 - 30 Mins\r\n\r\n__🚀 Goal:__ Collect customer reviews for your Google Business Profile.\r\n\r\n__🤞 Ideal Outcome:__ Generate a review form and send to your customers whenever you've successfully provided a service. Reply to your customers appropriately and delight them.\r\n\r\n__🤔 Why this is important:__ Reviews on your Google Business Profile are a big credibility boost to your business and help with your ranking on Google search results.\r\n\r\n__🧐 Where this is done__ Google Business Profile.\r\n\r\n__🗓️ When this is done:__ Whenever you’ve successfully provided a service.\r\n\r\n__👨 Who does this:__ Marketing Manager, marketing consultant, or any person responsible for marketing strategy for your local business.\r\n\r\n__⚠️Prerequisites or requirements: __You need to have a Google Business Profile account.\r\n\r\n[__Click here to get the most up-to-date version of this SOP__](https://members.clickminded.com/sop/158)\r\n\r\n## Generate a review form and send to your customers\r\n\r\n### 01▸ Sign in to your [Google Business Profile account.](https://business.google.com/)\r\n\r\n____\r\n\r\n### 02▸ Select the appropriate business profile that you would like to ask your customers for reviews.\r\n\r\n\r\n### 03▸ Then, click “Ask for reviews”.\r\n\r\n\r\n### 04▸ Copy the review link.\r\n\r\n\r\n### 05▸ Share the review link with your customers. Here are some suggestions on where you can share your review link:\r\n\r\nIf you interact directly with the customer, share the link via Whatsapp, Telegram, email, or any messaging platform after you’ve provided a service.\r\n\r\nIf you run an eCommerce business (or any online business for that matter), set up an automated email after they purchase and share your review link there.\r\n\r\nIf you have a social media profile for your business (Facebook, Twitter, Instagram etc), reach out whenever someone tags your product or mentions you and share your review link.\r\n\r\n## Check customer reviews\r\n\r\nTo check a customer review, log in to your [Google Business Profile dashboard](https://business.google.com/dashboard/), and click “Reviews”.\r\n\r\n\r\nYou should then see the reviews ordered by the latest date. You can sort this by clicking on the filter icon on your top right.\r\n\r\n\r\n## Delete a customer review\r\n\r\n### 01▸ Sign in to your [Google Business Profile account.](https://business.google.com/)\r\n\r\n____\r\n\r\n### 02▸ Click “Reviews”.\r\n\r\n\r\n### 03▸ Click on the three-dot (kebab) menu and select “Flag as inappropriate”.\r\n\r\n\r\nNote: Flagging a review as inappropriate doesn’t automatically remove the review. This simply tells Google that this review should be reviewed. If Google determines that the review violates its [content policy](https://support.google.com/contributionpolicy/answer/7400114), only then the review will be removed from your Google Business Profile.\r\n\r\n## Reply to customer reviews\r\n\r\n### 01▸ Sign in to your [Google Business Profile account](https://business.google.com/).\r\n\r\n\r\n### 02▸ Click “Reviews”.\r\n\r\n\r\n### 03▸ Hit the “Reply” button.\r\n\r\n\r\n### 04▸ Post your reply.\r\n\r\n\r\n### 05▸ Wherever possible, use this Template 047: Customer Service Response Template ([web version](https://members.clickminded.com/template/047/)) to reply to your customers’ reviews.","html":"<p>SOP 158: Collect and manage customer reviews for Google Business Profile</p>\n<p>Collect and manage customer reviews to boost your Google Business Profile rankings.</p>\n<p><strong>Last Updated / Reviewed:</strong> 07/28/2024</p>\n<p><strong>Execution Time:</strong> 15 - 30 Mins</p>\n<p><strong>🚀 Goal:</strong> Collect customer reviews for your Google Business Profile.</p>\n<p><strong>🤞 Ideal Outcome:</strong> Generate a review form and send to your customers whenever you've successfully provided a service. Reply to your customers appropriately and delight them.</p>\n<p><strong>🤔 Why this is important:</strong> Reviews on your Google Business Profile are a big credibility boost to your business and help with your ranking on Google search results.</p>\n<p><strong>🧐 Where this is done</strong> Google Business Profile.</p>\n<p><strong>🗓️ When this is done:</strong> Whenever you’ve successfully provided a service.</p>\n<p><strong>👨 Who does this:</strong> Marketing Manager, marketing consultant, or any person responsible for marketing strategy for your local business.</p>\n<p>__⚠️Prerequisites or requirements: __You need to have a Google Business Profile account.</p>\n<p><a href=\"https://members.clickminded.com/sop/158\"><strong>Click here to get the most up-to-date version of this SOP</strong></a></p>\n<h2>Generate a review form and send to your customers</h2>\n<h3>01▸ Sign in to your <a href=\"https://business.google.com/\">Google Business Profile account.</a></h3>\n<hr>\n<h3>02▸ Select the appropriate business profile that you would like to ask your customers for reviews.</h3>\n<h3>03▸ Then, click “Ask for reviews”.</h3>\n<h3>04▸ Copy the review link.</h3>\n<h3>05▸ Share the review link with your customers. Here are some suggestions on where you can share your review link:</h3>\n<p>If you interact directly with the customer, share the link via Whatsapp, Telegram, email, or any messaging platform after you’ve provided a service.</p>\n<p>If you run an eCommerce business (or any online business for that matter), set up an automated email after they purchase and share your review link there.</p>\n<p>If you have a social media profile for your business (Facebook, Twitter, Instagram etc), reach out whenever someone tags your product or mentions you and share your review link.</p>\n<h2>Check customer reviews</h2>\n<p>To check a customer review, log in to your <a href=\"https://business.google.com/dashboard/\">Google Business Profile dashboard</a>, and click “Reviews”.</p>\n<p>You should then see the reviews ordered by the latest date. You can sort this by clicking on the filter icon on your top right.</p>\n<h2>Delete a customer review</h2>\n<h3>01▸ Sign in to your <a href=\"https://business.google.com/\">Google Business Profile account.</a></h3>\n<hr>\n<h3>02▸ Click “Reviews”.</h3>\n<h3>03▸ Click on the three-dot (kebab) menu and select “Flag as inappropriate”.</h3>\n<p>Note: Flagging a review as inappropriate doesn’t automatically remove the review. This simply tells Google that this review should be reviewed. If Google determines that the review violates its <a href=\"https://support.google.com/contributionpolicy/answer/7400114\">content policy</a>, only then the review will be removed from your Google Business Profile.</p>\n<h2>Reply to customer reviews</h2>\n<h3>01▸ Sign in to your <a href=\"https://business.google.com/\">Google Business Profile account</a>.</h3>\n<h3>02▸ Click “Reviews”.</h3>\n<h3>03▸ Hit the “Reply” button.</h3>\n<h3>04▸ Post your reply.</h3>\n<h3>05▸ Wherever possible, use this Template 047: Customer Service Response Template (<a href=\"https://members.clickminded.com/template/047/\">web version</a>) to reply to your customers’ reviews.</h3>\n"}